SSD Guarantee
At SexySexDoll, we prioritize providing top-quality products and exceptional service to our customers. In this section, we outline our commitment to product quality assurance and provide detailed information on our policies regarding order cancellations, refunds, and returns. Understanding these policies empowers you to shop confidently at SSD, knowing that your satisfaction is our utmost concern. Should you have any questions or concerns, please don’t hesitate to reach out to our dedicated customer support team.
Cancellations Policy
Once items are delivered/sold, they cannot be returned. Due to local laws, particularly in the U.S., adult toys cannot be returned under any circumstances, regardless of whether they have been opened or used.
While we boast flexible return policies compared to other sex doll distributors worldwide, it’s imperative to note that once you place an order and make a deposit or full payment, the purchase is final.
- Please ensure everything is confirmed before payment. Avoid placing orders until you’re certain of your choice. Feel free to review factory photos of the doll or similar options before ordering, and don’t hesitate to reach out to us with any questions.
- Orders cannot be canceled without valid reasons. Once payments are received, order processing commences, and any cancellation may lead to a non-refundable 50% cancellation fee, depending on the progress of your order.
The rationale behind restocking fees is straightforward: there are numerous costs associated with order processing, including customer service efforts and material expenses. Cancelling a completed doll order incurs costs that we aim to mitigate. In-stock doll orders involve packing, while customizable orders entail additional material and time investments. Inspection, repackaging, and restocking efforts further contribute to these costs.
Orders may be modified in certain cases without incurring fees. However, once an order is in processing, changes or cancellations are subject to our Return & Exchange Policy.
Replacement Policy
Your SexySexDoll is custom-made to your specifications. Once an order is placed, production begins, and cancellations are not accepted. However, in exceptional cases where cancellation is insisted upon, an up-to 50% cancellation fee will be applied.
We conduct quality checks on dolls before shipping to minimize the likelihood of defects. In the event of a defective product, we provide necessary kits for repair. For severe damage, such as a broken head, please inform us for possible replacement arrangements.
Follow these steps to retain eligibility for a replacement doll:
- Inspect your doll thoroughly upon receipt.
- Report any mistakes or significant defects within 24 hours, accompanied by well-lit, high-quality photographs or videos.
- Maintain the doll in new, unused condition with all packaging materials intact.
Reports submitted beyond 24 hours will be rejected, and we do not accept reports beyond 1 month.
Reports submitted beyond 24 hours will be rejected, and we do not accept reports beyond 1 month.
Damage and Warranty
In the following scenarios, we provide options such as reshipment, remaking, or partial refund, depending on the circumstances:
- Incorrect Dolls: If you receive a doll that significantly differs from the factory pictures or website, kindly submit an unboxing video displaying the entire doll, including the body, head, shipping label, and outer package box. We will conduct an investigation with our factory and shipping carrier and organize a new replacement.
- Damaged Dolls: Upon receiving a package severely damaged, please file a claim with the shipping carrier. Depending on the extent of the damage, we will arrange for a new replacement. For minor damages, we will supply the necessary kits to aid in fixing the item.
- Missing Package: If the tracking number confirms delivery, but you have not received your package, promptly contact UPS/FedEx to file a claim. As a precautionary measure, we include adult signature service for most packages (exceptions may apply).
Return Policy
Once items are delivered/sold, they cannot be returned. Due to local laws, particularly in the U.S., adult toys cannot be returned under any circumstances, regardless of whether they have been opened or used. It’s understandable that you wouldn’t want to receive a doll that has been previously used by someone else. If you have a legitimate reason (which we’ll need to verify and evaluate) for returning an item, please ensure it remains in new condition. Our team will conduct a comprehensive inspection of the doll package. Should we identify any violations of our return policy, we will withhold issuing a refund. In severe instances, we may escalate the matter to credit agencies.
Before returning the doll, please ensure it is in brand-new condition and has not been used. The shipping address on the packaging box CANNOT be used for returning custom orders and inventory orders. If you plan to return the package, please contact us for further instructions.
